The Jacquie Hirsch For A.L.L. Foundation, Inc.
SHIPPING AND RETURNS POLICY
Our shipping methods and costs are determined by factors such as weight, distance, and quantities and types of merchandise. Each shipment will be weighed in house and postage charged accordingly based on the best options for your particular order. At this time, we do not offer rush or overnight service.
Foundation Merchandise may be returned with a valid reason within 30 days.
- When returning an item, please be sure to enclose a copy of the original sales invoice or receipt. Returns will not be processed without a copy of the invoice.
- All returned items must be prepaid. Our liability is limited to the purchased price paid — with no liability for consequential losses or any shipping that may be incurred.
- For no reason will returns be accepted after 90 days.
- Please be advised that custom and special orders items are non-refundable and cannot be returned.
If merchandise was damaged in shipping, or if items are missing, immediately notify the carrier and file a claim report. Do not discard the shipping container or the merchandise. Place a call to us and we will give you further instructions.
You may return any item within 30 days from the original ship date with a valid receipt or invoice. Please allow up to 3 weeks from date of shipment for processing refunds and exchanges. Refunds may be issued in the form of original payment or by official company check.
Note: Return packages must be sent shipping charges prepaid. COD packages will not be accepted. It is recommended that all returns be insured and shipped with a carrier providing a method of tracking in the event the shipment is lost or damaged.
Please return all merchandise to the following address:
The Jacquie Hirsch For A.L.L. Foundation
1641 North French Road
Getzville, NY 14068
Upon inspection and acceptance of a qualified return, a credit or refund will be issued.
All refunds are issued within approximately 21 days after shipping unless items are backordered, in which case the refund, if any, will be issued approximately 14 days after the shipping of the last backordered item.
Checks must be cashed within 90 days. A replacement fee of $25.00 will apply to all uncashable, lost or stolen checks.